Contact

1 day

Enterprise sales

24h

Creator support

4h

Enterprise API

72h

Security ack

5 days

Legal & IR

01Sales & business

Sales, solutions, partnerships, and investor relations.

Each address goes directly to that team. Response times are listed next to each one.

Enterprise sales

enterprise@vastai3d.com — 1 business dayWrite

Solutions

solutions@vastai3d.com — 2 business daysWrite

Partnerships

partnership@vastai3d.com — 3 business daysWrite

Investor relations

ir@vastai3d.com — qualified institutions onlyIR page

02Product & support

Support for the API, enterprise deployments, and Tripo Studio.

API support

api-support@vastai3d.com — enterprise 4hWrite

Technical support

techsupport@vastai3d.com — 2 business daysWrite

Tripo Studio

support@tripo3d.ai — 24h on business daysWrite

Help center

help.tripo3d.aiOpen

04Media, talent, offices

Press, careers, and offices.

Press

press@vastai3d.com — 48hWrite

Careers

careers@vastai3d.com — Beijing, Shanghai, Hangzhou, ShenzhenWrite

Beijing

HQ — algorithm, product, engineering

Shanghai

R&D — research and engineering

Hangzhou

Research institute

Shenzhen

Hardware ecosystem

General

hello@vastai3d.comWrite

05Still not sure?

Anything that does not fit the inboxes above.

Response times on this page are acknowledgements, not resolutions.

General inquiry

Unsure which team? Send this and we will forward it. Do not use this form for security vulnerabilities — write security@vastai3d.com.